我的粗心大意惹上客户

　　最近业务总没有新的进展,烦恼之中又在网上SEARCH客户起来,上周五SEARCH到了一个专业买家,看到他们的简单信息与自己的要求非常符合,就COPY了下来,并用红色标明了,以提醒自己尽快联系.

　　昨天终于找到了时间和机会给对方发了一份传真(新业务拓展函之类的东西),没想到今天一早收到客户的回复,如下:

Dear &&&&&&,

　　Thanks for your fax dated 06 April 2005 informing us about your company.

　　As we told you last year, we mainly buy &&&&&&. Our suppliers are in China.

　　If you can supply such article, we would appreciate if you could send some sample pieces and a colour book.

　　We wait for your news.

　　Yours faithfully

　当我看到As we told you last year这几个单词时,我顿时蒙住了: 我以前有和他们联系过吗?我不会这么糊涂吧?

　　于是立即翻开去年E-MAIL的备份,一一寻找.天啊!那是去年七月份的事情,我怎么忘得一干二净呀!当时还和他辩了两天呢!

　　看了去年对方发给我的最后一封E-MAIL:

　　Dear &&&&&&,

　　Thanks for your mail. We appreciate your information. But, it is our policy to receive samples free of charge.

　　About samples, we need to check entire pieces, not small ones.

　　Yours faithfully

　　我才重新把整件事情弄清楚了: 当初对方坚持样品费(包括快递费)我方付,我方也坚持到付,之后达成第一单后凭快递发票给他们退款,第一单一切费用由我方承担.对方不肯,对再发的E-MAIL也不再回复.我一气之下,把他们判了“死刑”.

　　现在自己把所有的事情忘得一干二净之后又自动找上门去,真是掉脸.而对方还是拿出当时没有解决的问题出来谈,我真不得不认真考虑了。